Yarra Valley Grammar school wanted to deliver a strong digital user experience to all its users – students, parents, teachers and staff. The portal needed to reflect their brand as well as focused its vision. To achieve this very high standard, we had to implement changes at school such as school portal admins to have total control of the portal, different admin groups with different levels of authority ensuring end users are provided with user specific information and on-time. Many meetings with different stakeholders, reports and training materials including training were to be delivered. We needed to have a clear understanding of the school requirements and their users’ needs and priorities.
JWAM Portal obtained full scope of the school requirements and performed users’ research to gain insights prior to making decisions regarding functionality and value of each aspect of digital user experience. We customised ePortalis to ensure the portal represented Yarra Valley Grammar brand. Every detail of the portal was considered to deliver a personalised digital experience for its users. Some of the highlights included:
Consistency across providing school’s brand and vision by delivering exceptional user experience through the school portal.
Increase to over 1,200% in daily numbers of users accessing the school portal.
Time saving by over 80% through reduction in users calls to school’s support staff.
Excellent improvement in customer satisfaction. We focus on delivering 100% customer satisfaction.